Loss Adjustment
We are specialists in insurance loss adjustment and rank among the market leaders in Mauritius in this field.
Our loss adjustment services cover Property losses, including major and complex material catastrophes, Business Interruption, Engineering losses, Liability claims and Miscellaneous losses. We can act as a one-stop shop to insurers in handling claims involving specialist skills as we can call on a network of highly-qualified professionals – engineers, forensic experts, quantity surveyors, lawyers and other professionals – with whom we have strong relationships.
We observe the highest professional and ethical standards and act in fairness to all parties in the conduct of assignments. We pride ourselves on our ability to issue timely and comprehensive reports to insurers on the outcome of claims.
Our round-the-clock availability, our expertise in insurance and financial matters, our first-hand knowledge of business sectors, combined with our significant hands-on experience on the field and proximity with our clients, are among the reasons as to why all major insurers in Mauritius work with us.
We are alert to the possibility that risks exist that some claims may be fraudulent and have built in effective techniques in the methodology we adopt to counter such risks and advise our clients on the best way to deal with them.
Property (commercial and personal lines)
We offer an innovative claims handling service for all types of property losses resulting from Fire, Cyclone & Flood, Burglary and other insured perils. We know that property losses may cause consequential losses to businesses and act immediately to focus on loss mitigation measures, which can bring significant cost savings both to insurers and insured parties.
We have a dedicated team with the expertise to adjust property losses expeditiously and a proven track record in successfully negotiating claim settlements, while providing transparency of process to all parties.
Business Interruption
Following a loss, our overriding priority right from day one is how to minimise business interruption and thereby save costs for the insurer and the insured. With our significant previous experience of business interruption claims and the expert help of our high-calibre specialists, we agree with the insured on a practical course of action to enable the business to continue its operations or resume normal activity within the shortest possible time span.
Throughout the loss adjustment process, we keep open our lines of communication with all parties and provide guidance and suggest corrective action if adverse events intervene, while ensuring that all parties commit to the agreed course of action.
Our skills in financial matters, our industry knowledge and our hands-on experience combine to enable us to offer a first-rate service to insurers and insureds in dealing with business interruption claims, however complex.
Liability
We have the expertise to handle Professional Indemnity (PI) claims and work closely with all parties, including legal counsel where appropriate, to adjust claims promptly. Our previous experience in this field covers third party claims against insured parties, such as bankers, accounting firms, insurance brokers, security firms, freight forwarders and hotels.
We can also assist insurers in liability claims involving third party property damage and loss of earnings following motor accidents.
Miscellaneous
Our expertise in internal control and accounting systems of business enterprises place us in an ideal position to handle Fidelity Guarantee claims, involving losses caused by employee dishonesty or fraud. We have first-hand experience in investigating the circumstances of such losses, while using the utmost tact and discretion. Our knowledge of applicable policy terms and conditions enables us to quickly advise you on the admissibility of claims and on whether insured parties have complied with controls prescribed by the policy. We also suggest corrective measures to mitigate the risk of fraud.
We also handle, on a regular basis, losses covered under Money, Goods in Transit, Electronic and Marine policies.
Fraud
Insurance fraud is unfortunately a permanent threat to the insurance sector, a threat that undermines the fundamental principles of insurance. We claim that our mature approach to claims handling, our on-the-field experience and the techniques we adopt are an effective counter against fraud and have enabled us over the years to uncover fraudulent practices, whenever they have arisen.
We recognise that fraud is a highly sensitive issue with possible heavy legal implications. This is why we act with utmost tact to secure any evidence which may be used in Court proceedings, while keeping insurers informed of our findings at every stage.